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Frequently asked questions

We understand that you may have questions or require peace of mind before using the shop. To help you with this, you will find the answers to frequently asked questions on the following pages. If you can’t find the answer to your question here, simply send us an email or give us a call on our freephone customer service number.

Contact

QUESTIONS ABOUT USE

Who can use the shop?
In principle, everyone has the right to use our online shop. All you have to do is register at cuttingtools.ceratizit.com.
If you are an existing customer, simply log in to your account and you can place an order via our online shop.

I am a former customer of CERATIZIT | KOMET | WNT | KLENK. How do I use the shop?
You will need new login details to register for our new shop. Existing customers of our online shop will receive the new login details automatically by email.

I am a new customer. Can I also register for the online shop?
Of course! New customers are very welcome to register. All you have to do is fill in the registration form. Once we have verified your data, we will activate your login for the online shop.

I have forgotten my password. What shall I do?
Please go to Forgotten password in the menu to reset your password. To do this, all you need is the email address you used to register. If you cannot remember which email address you used, simply get in touch with our Customer Service Centre or send us an email.

Can multiple employees of a company use the online shop?
Every employee who is authorised to place orders or enter quotation requests has their own personalised login for the shop. However, purchase orders need to be approved by an employee who is authorised to make orders.

Is it possible to specify more than one delivery address?
When placing an order, simply go to the basket to add a delivery address or edit an existing one. Simply click on the ‘Edit’ button to update an existing address or on the plus symbol to add a new address.
If you wish to edit or add an address under My Profile | Delivery addresses, please contact our Customer Service Centre.

Is it possible to use different cost centres?
You can specify a different cost centre per order and per item. This information will then be included on the receipts.

You can also take a look at these pages:

QUESTIONS ABOUT ORDERING

How does the shopping list work?
You have to be logged in to use the shopping list. When you are on an article page, you can add the item to your shopping list simply by clicking on the “Add to shopping list” button. Here you can create a new shopping list or save the article to an existing shopping list. If you go to ‘Shopping lists’ in the menu, you can add the article to your basket with just one click.

How do I place an order or request a quote?
First you need to add all the articles you want to the basket. Then you can decide whether to place an order or request a quote.
Any quotes we provide will appear in your account.

Can I also view my orders that I did not submit via the online shop?
Whether they were made by phone, in person or via the online shop, all the orders you have ever made with us will appear in your account under My Profile. You can check which articles you have ordered at any time and download the corresponding invoice as a PDF.

Can I also download CAD data?
In line with the applicable standard for cutting tool data (ISO 13399), our tool models are available in the online shop in all standard formats, including DXF, STL, STEP and PDF.

How do I cancel an order I have made accidentally?
All you need to do to cancel an order is give our customer service centre a call.

Will I still receive personal consultation despite ordering in the online shop?
We still provide our personalised service, even when you order through our online shop. Our skilled in-house and field technicians are still available to provide you with help and advice on any technical matters or other questions you may have.

Can I also enter articles directly to the basket?
Yes, that is possible. Simply go to the basket. There you will find a field labelled “Direct purchase using article number”. Enter the article numbers into this field as follows:

Article numbers (separated by a comma)
1078904000, 1078904100, 1078904200, 1078904300

The articles will be listed automatically and can be added to your basket or shopping list with just one click.

QUESTIONS ABOUT DELIVERY

How quickly will my products be delivered?
As you know, 99% of our tools are ready to ship and if you order by 6:30 p.m. they will be with you the next working day. If we do not have an article you want in stock, the estimated delivery time will be shown in the basket.

Do you offer express delivery?
As with orders made over the phone, express delivery is also available for online orders. If you order by 6:30 p.m. and select express delivery, you will receive your order no later than 12:00 p.m. on the next working day.

QUESTIONS ABOUT SECURITY

How secure is my personal data?
In order to guarantee the utmost data security, we use the Secure Sockets Layer software (SSL). The SSL encryption prevents a third party from gaining access to your data during the order process. In addition, we are constantly working to improve security measures.

How does CERATIZIT handle my data?
Protecting your privacy is extremely important to us, which is why we have extremely high security standards in place to protect any data you entrust to us. We handle the data you provide responsibly and use it exclusively for the purposes of the business transaction and to improve our service. You can read more information about how we handle your data in our Privacy Policy.

What are cookies and how does CERATIZIT use them?
Cookies are specific identification codes that we send to the hard drive of your computer or other end device so that our systems can recognise your devices. They are required to ensure unrestricted use of the features of our online shop. You can read more information about how we use cookies in our Privacy Policy.

QUESTIONS ABOUT GETTING IN TOUCH

Will I have my own contact partner?
The online shop is an additional tool with which to place your orders with us. You can contact our customer service centre at any time or get in touch with one of our Technical Sales Engineers who, as usual, will be happy to offer you their expert advice.

Help us to improve our online shop!
Please let us know what you think by sending us an email or giving us a call on our freephone customer service number. We would like to hear any criticism, suggestions or requests you have so that we can continue to develop our online shop and make it even better for you.