LiveTechPro – We don’t have to be there to be there

In these times of local and national lockdowns due to Covid 19, the manufacturing sector has continued to support the economy by continuing to work in safe and managed environments. However, in these times, the requirement for technical support to maximise cutting tool performance remains a priority. With travel restrictions and lockdowns this could prove difficult to deliver, but with our new LiveTechPro app we are providing the platform for our technical sales and applications engineers to have their eyes and ears there with you when you need them.     

Instant Technical Support with LiveTechPro

The technology involved with LiveTechPro will enable detailed discussions to take place as if an engineer was on-site, specific issues or elements of a component can be highlighted on screen, downloaded if necessary, for detailed discussion with responses and solutions being provided there and then in terms of technical advice.

  • immediate and competent visual support to deliver technical assistance in case of machining issues or simply to help optimise processes
  • features a live, bidirectional video and audio connection between the customer’s machine operator/production engineer and our technical support team
  • ensures a reliable service that can be activated within seconds to ensure production continues to run smoothly
  • saves additional time and costs and even makes an effective contribution towards your CO2 footprint and sustainability

Our eyes and ears in your machine

The LiveTechPro system allows for multiple levels of operation via smartphone or tablet, with conventional video being the starting point. However, it is also compatible with virtual reality technology to take support to the next level, with virtual hands-on support. “It is the next best thing to actually standing next to a machine, it will be our eyes and ears during these times of lockdown and reduced personal interaction as and when we cannot physically make a visit, as the interface between customer and Ceratizit employee using Live TechPro is seamless and provides the reassurance that our technical sales and applications engineers don’t have to be there, to be there for them.”

Whilst our success has been built on the direct technical support our engineers give our customers on site and we would always want to work this way as a first choice, we are operating in extraordinary times and facing new challenges on a daily basis and ongoing support for our customers remains our main priority.
Tony Pennington, Managing Director, Ceratizit UK & Ireland

Read here a great story from an Indian customer 

The challenge was to do larger diameters like 50mm to 100mm with L/D ratio more than 5 on a Turning Centre, resulting in high cutting forces. So the customer wanted one of our application engineers on site – but that time it was not possible due to the pandemic! That was the perfect case for introducing our new remote support tool LiveTechPro!

The LiveTechPro app can be downloaded directly in the Apple Store or Google Play Store:

Service hours of our Remote Support: Monday to Friday from 8:00 to 6:30 pm
Contact your local sales representative or use our general contact:

📞 1800 93 22 55

See in the videos how you can easily use our Remote Control Support: